Khanna V.K. <br/><br/>
TQM Planning ,Design & Implementation/ 
V.K. Khanna. 
 - New Delhi:  New Age,  2008. 
 - 375 p. : 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9788122422337 
<br/><br/><label>LC Class. No.: </label>HD 62.15 .K 2008