TY  - BOOK
AU  - Brown Stephen W.
AU  - _Evert Gummesson 
TI  - Service Quality: : Multidisciplinary and Multinational Perspectives 
SN  - 0669211524
AV  - HD 9980.5 .S4253 1991  
PY  - 1991///
CY  - USA
PB  - Lexington Books
KW  - _Service industries - Quality control
N1  - includes index; includes index
ER  -