Brown Stephen W. <br/><br/>
Service Quality:   Multidisciplinary and Multinational Perspectives / 
Stephen W Brown...[et al] 
 - USA :  Lexington Books,   1991. 
 - xv, 350 p. : 
<br/><br/> includes index   includes index  
<br/><br/><label>ISBN: </label>0669211524 
<br/><br/><label>Subjects--Topical Terms: </label><br/>_Service industries - Quality control 
<br/><br/><label>LC Class. No.: </label>HD 9980.5 .S4253 1991