TY  - BOOK
AU  - Elmhorst Jeanne Marquardt
TI  - Communicating at work: principles and practices for business and the professions
SN  - 72400722
AV  - HF5718 .A33 2002 
PY  - 2005///
CY  - New York
PB  - McGrawHill
KW  - _Business Communication
N1  - includes bibliographical references
ER  -