Customer service : skills for success / Robert W. Lucas.
Material type:
TextPublication details: Boston : McGraw-Hill, c2009.Edition: 4th edDescription: xx, 294 p. : ill. (some col.) ; 26 cmISBN: - 9780073545448 (alk. paper)
- 0073545449 (alk. paper)
- HF5415.5 .L83 2009
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Maasai Mara University Library -Main Campus | HF5415.5 .L83 2009 (Browse shelf(Opens below)) | Available | 17023328 |
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| HF5415.5.B563 2007 Crown your customer / | HF5415.5.H2897 2000 Customer service : A practical approach / | HF5415.5.K45 1993 Keeping customers/ | HF5415.5 .L83 2009 Customer service : skills for success / | HF5415.5 .R438 1996 The loyalty effect : | HF5415.5 .R438 1996 The loyalty effect : | HF5415.5.R439 2006 The Ultimate Question: |
Includes bibliographical references (p. 288) and index.
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