The Ultimate Question: Driving Good Profits And True Growth/ Fred Reichheld.
Material type:
TextPublication details: Boston: Harvard Business School Press, 2006.Description: xi, 211 pISBN: - 1591397839
- HF5415.5.R439 2006
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Maasai Mara University Library -Main Campus | HF5415.5.R439 2006 (Browse shelf(Opens below)) | Available | 17020387 |
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| HF5415.5 .L83 2009 Customer service : skills for success / | HF5415.5 .R438 1996 The loyalty effect : | HF5415.5 .R438 1996 The loyalty effect : | HF5415.5.R439 2006 The Ultimate Question: | HF 5415 .5 S49 1998 Customers.com : | HF5415.5 .S95 2001 Accelerating customer relationships : | HF5415.525.G58 1998 customer satisfaction is worthless/ |
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