Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift.
Material type:
TextPublication details: Upper Saddle River, NJ : Prentice Hall PTR, c2000.Description: xxi, 480 p. : ill. ; 25 cmISBN: - 0130889849
- HF5415.5 .S95 2001
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Maasai Mara University Library -Main Campus | HF5415.5 .S95 2001 (Browse shelf(Opens below)) | Available | 16018821 |
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| HF5415.5 .R438 1996 The loyalty effect : | HF5415.5.R439 2006 The Ultimate Question: | HF 5415 .5 S49 1998 Customers.com : | HF5415.5 .S95 2001 Accelerating customer relationships : | HF5415.525.G58 1998 customer satisfaction is worthless/ | HF5415.525.H85 2004 Scoring points : how Tesco is winning customer loyalty / | HF5415.525 .P37 2006 Predicting market success : |
Includes bibliographical references (p. [432]-456) and index.
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