_Moments of Truth New Strategies for today's Customer-Driven economy / Carlzon Jan (Record no. 7593)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00421nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 151021s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 60915803 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HE 9860 .S28 C37 1989 |
| 245 ## - TITLE STATEMENT | |
| Title | _Moments of Truth New Strategies for today's Customer-Driven economy / Carlzon Jan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York : Harper &Row, 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii,121p . |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 980 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--PERSONAL NAME/TITLE [LOCAL, CANADA] | |
| Personal name | ^d20110707 04:26:38^okilerai |
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