Service Quality: (Record no. 15102)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00661nam a2200217Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211126030457.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 151021s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0669211524 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | MMU |
| Language of cataloging | eng |
| Modifying agency | MMU |
| Original cataloging agency | MMU |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 .S4253 1991 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Brown Stephen W. |
| 245 ## - TITLE STATEMENT | |
| Title | Service Quality: |
| Remainder of title | Multidisciplinary and Multinational Perspectives / |
| Statement of responsibility, etc. | Stephen W Brown...[et al] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | USA : |
| Name of publisher, distributor, etc. | Lexington Books, |
| Date of publication, distribution, etc. | 1991. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 350 p. : |
| 500 ## - GENERAL NOTE | |
| General note | includes index |
| 500 ## - GENERAL NOTE | |
| General note | includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | _Service industries - Quality control |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | _Evert Gummesson |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | L |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Maasai Mara University Library -Main Campus | Maasai Mara University Library -Main Campus | 08/02/2016 | DONATION | HD9980.5 .S4253 1991 | 20129890 | 08/02/2016 | 08/02/2016 | L |