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Customer relationship management :

Buttle, Francis

Customer relationship management : concepts and technology / Francis Buttle - 2nd ed. - U.S.A.: Butterworth Heinemann , 2009. - 500 p. :

includes index

ISBN: 9.7818561752e+012

Subjects--Topical Terms:
Customer relations

LC Class. No.: HF5415 .B45 2009

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Customer relationship management :