Service operations Management:
Johnson, Robert.
Service operations Management: Robert Johnston, Graham Clark - England: Pearson Education, c2001. - xvii,413p.;
Includes bibliography and index.
0273639226
Service management
HD 9980.5.J647 2001
Service operations Management: Robert Johnston, Graham Clark - England: Pearson Education, c2001. - xvii,413p.;
Includes bibliography and index.
0273639226
Service management
HD 9980.5.J647 2001