Intercultural business communication /
Chaney, Lillian H.
Intercultural business communication / Lillian H. Chaney, The University of Memphis, Jeanette S. Martin, The University of Mississippi. - Sixth Edition - xiv, 306 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
Foreword -- Preface -- About the authors -- The nature of intercultural communication -- Universal systems -- Contrasting cultural values -- Cultural shock -- Language -- Oral and nonverbal communication patterns -- Written communication patterns -- Global etiquette -- Business and social customs -- Intercultural negotiation process -- Intercultural negotiation components -- Laws affecting international business and travel -- Appendix a: glossary -- Appendix b: answers to exercises -- Index.
9780132971270 (alk. paper) 0132971275 (alk. paper)
2012037536
Business etiquette.
Business communication.
Intercultural communication.
Corporate culture.
HF5389 / .C47 2014
395.5/2
Intercultural business communication / Lillian H. Chaney, The University of Memphis, Jeanette S. Martin, The University of Mississippi. - Sixth Edition - xiv, 306 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
Foreword -- Preface -- About the authors -- The nature of intercultural communication -- Universal systems -- Contrasting cultural values -- Cultural shock -- Language -- Oral and nonverbal communication patterns -- Written communication patterns -- Global etiquette -- Business and social customs -- Intercultural negotiation process -- Intercultural negotiation components -- Laws affecting international business and travel -- Appendix a: glossary -- Appendix b: answers to exercises -- Index.
9780132971270 (alk. paper) 0132971275 (alk. paper)
2012037536
Business etiquette.
Business communication.
Intercultural communication.
Corporate culture.
HF5389 / .C47 2014
395.5/2