IT problem management /
Walker, Gary
IT problem management / Gary Walker. - Upper Saddle River, NJ : Prentice Hall PTR, c2001. - xviii, 234 p. : ill. ; 25 cm.
At head of title: Harris Kern's Enterprise Computing Institute. Includes index.
013030770X
2001016383
Electronic data processing--Management.
Information technology.
QA76.9.M3 / W35 2001
004/.068
IT problem management / Gary Walker. - Upper Saddle River, NJ : Prentice Hall PTR, c2001. - xviii, 234 p. : ill. ; 25 cm.
At head of title: Harris Kern's Enterprise Computing Institute. Includes index.
013030770X
2001016383
Electronic data processing--Management.
Information technology.
QA76.9.M3 / W35 2001
004/.068