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Customer contacts :

Adel, Mark, 1953-

Customer contacts : strategies and operations / Mark Adel. - Atlanta, Ga. : LOMA's Professional, Customer Service Program, c2002. - xvii, 354 p. : ill. ; 26 cm.

Includes index.

ISBN: 157974155X

LCCN: 2001038961

Subjects--Topical Terms:
Financial services industry--Customer services.

LC Class. No.: HG173 / .A34 2002

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Customer contacts :