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Service operations Management/ improving service delivery: Robert Johnston.

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TextPublication details: England pearson Education 2005Edition: 3rd edDescription: xvi, 533 p. : illISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	L	Maasai Mara University Library -Main Campus				HD 9980.5.J647 2005 (Browse shelf(Opens below))					Available			20091658
	SL	Maasai Mara University Library -Main Campus				HD9980.5.J647 2005 (Browse shelf(Opens below))					Available			20091657

Includes bibliography and index.

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